Customer Service Representatives pay in Baltimore-Columbia-Towson
$45,800avg. a year
$22.02 an hour · 17,480 employed
Customer Service Representatives in the Baltimore-Columbia-Towson, MD metro area earn an average of $45,800 a year. That is about the same as the Maryland average of $46,100. The U.S. average is $46,590.
$42,850Median pay
$22.02Average hourly
-1%vs. Maryland average
17,480Jobs in this metro
Other Maryland metro areas
Average pay for customer service representatives in other Maryland metro areas. Swipe to see all 5.
136,750 jobs
Washington-Arlington-Alexandria, DC-VA-MD-WV
$50,240
$24.15 an hour
241,740 jobs
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD
$49,100
$23.61 an hour
31,480 jobs
Hagerstown-Martinsburg, MD-WV
$43,260
$20.80 an hour
4660 jobs
Lexington Park, MD
$42,170
$20.28 an hour
5810 jobs
Salisbury, MD
$41,660
$20.03 an hour
Why people trust JobPayFacts
Official government dataEvery number comes from the U.S. Bureau of Labor Statistics wage survey of employers, not self-reported salaries.
Every state and city830 jobs across all 50 states, D.C. and 199 large metro areas.
Updated every yearNew figures each spring when BLS releases them. This site uses May 2025 data.
How Baltimore-Columbia-Towson compares
Pay range: metro vs. state vs. U.S.
Annual wage percentiles, May 2025
This metroMarylandU.S.
Maryland metro areas
Average pay, May 2025 · this metro highlighted
Related jobs in Baltimore-Columbia-Towson
| Job | Avg. pay in this metro |
|---|---|
| Receptionists and Information Clerks | $39,470 |
| Hotel, Motel, and Resort Desk Clerks | $35,970 |
| Court, Municipal, and License Clerks | $59,820 |
| Loan Interviewers and Clerks | $58,190 |
| Eligibility Interviewers, Government Programs | $60,280 |
| Interviewers, Except Eligibility and Loan | $48,430 |
Questions and answers
How much do customer service representatives make in Baltimore-Columbia-Towson?
The average is $45,800 a year, and the median is $42,850. About 17,480 people work in this job in the metro area.
Is that more than the Maryland average?
That is about the same as the Maryland average of $46,100.
Is this job common in Baltimore-Columbia-Towson?
It makes up 12.9 of every 1,000 jobs in the metro area, 0.77 times the national share.
Sources and notes. U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025, occupation code 43-4051. Metro area: Baltimore-Columbia-Towson, MD metropolitan statistical area (BLS area code 12580). Wages are gross pay before taxes and don't include overtime premiums, tips, bonuses or benefits; self-employed workers aren't included. How we use the data. JobPayFacts isn't affiliated with BLS.