Customer Service Representatives pay in Pennsylvania
$46,260avg. a year
$22.24 an hour · 94,340 employed
Customer Service Representatives in Pennsylvania earn an average of $46,260 a year. That is about the same as the U.S. average of $46,590. The best-paying metro area is Philadelphia-Camden-Wilmington, PA-NJ-DE-MD at $49,100.
$44,630Median pay
$22.24Average hourly
+19%Avg. pay since 2020
#26Of 50 states + D.C.
Top-paying Pennsylvania metro areas
Average pay for customer service representatives by metro area. Swipe to see all 16.
141,740 jobs
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD
$49,100
$23.61 an hour
23,440 jobs
Lancaster, PA
$45,650
$21.95 an hour
35,140 jobs
Allentown-Bethlehem-Easton, PA-NJ
$45,620
$21.93 an hour
42,630 jobs
Reading, PA
$45,000
$21.64 an hour
5310 jobs
Gettysburg, PA
$44,930
$21.60 an hour
617,280 jobs
Pittsburgh, PA
$44,770
$21.53 an hour
72,330 jobs
York-Hanover, PA
$44,550
$21.42 an hour
85,040 jobs
Harrisburg-Carlisle, PA
$44,260
$21.28 an hour
93,610 jobs
Scranton--Wilkes-Barre, PA
$43,550
$20.94 an hour
101,610 jobs
Erie, PA
$43,470
$20.90 an hour
11940 jobs
State College, PA
$43,410
$20.87 an hour
12690 jobs
Chambersburg, PA
$42,880
$20.62 an hour
13580 jobs
Lebanon, PA
$42,740
$20.55 an hour
14800 jobs
Williamsport, PA
$39,730
$19.10 an hour
15800 jobs
Altoona, PA
$39,690
$19.08 an hour
16610 jobs
Johnstown, PA
$38,620
$18.57 an hour
Why people trust JobPayFacts
Official government dataEvery number comes from the U.S. Bureau of Labor Statistics wage survey of employers, not self-reported salaries.
Every state and city830 jobs across all 50 states, D.C. and 199 large metro areas.
Updated every yearNew figures each spring when BLS releases them. This site uses May 2025 data.
Customer Service Representatives pay in Pennsylvania, charted
Pay over time
Pennsylvania, annual wage, May of each year
AverageMedian
Where Pennsylvania customer service representatives work
Employment by metro area, May 2025
Average pay by state
May 2025 · Pennsylvania highlighted · tap a state
AKMEWIVTNHWAIDMTNDMNILMINYMAORNVWYSDIAINOHPANJCTRICAUTCONEMOKYWVVAMDDEAZNMKSARTNNCSCDCOKLAMSALGAHITXFL
Under $43k$43k–$46k$46k–$50k$50k+Pennsylvania
Pennsylvania vs. neighbors
Average pay, May 2025
| Area | Avg. pay | Hourly |
|---|---|---|
| United States | $46,590 | $22.40 |
| Pennsylvania | $46,260 | $22.24 |
| New York | $52,740 | $25.36 |
| Delaware | $51,700 | $24.86 |
| New Jersey | $51,030 | $24.53 |
| Ohio | $46,870 | $22.54 |
| Maryland | $46,100 | $22.17 |
Related jobs in Pennsylvania
Average pay, Pennsylvania, May 2025
Bureau of Labor Statistics OEWS
Questions and answers
How much do customer service representatives make in Pennsylvania?
The average is $46,260 a year, and the median is $44,630. That is about the same as the U.S. average of $46,590.
What is the hourly wage in Pennsylvania?
$22.24 an hour on average; the median is $21.46.
Where in Pennsylvania do they earn the most?
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD ($49,100), followed by Lancaster, PA ($45,650). The lowest average among 16 metro areas with data is Johnstown, PA ($38,620).
How does Pennsylvania rank?
Pennsylvania ranks #26 of 51 states (including D.C.) with published data for this job, by average pay.
Sources and notes. U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 (trend: May 2020–May 2025), occupation code 43-4051. State rank compares average pay across states with published data. Metro figures cover metropolitan statistical areas; a metro area can cross state lines. See also the national customer service representatives page. Wages are gross pay before taxes and don't include overtime premiums, tips, bonuses or benefits; self-employed workers aren't included. Year-to-year changes can partly reflect survey method changes, so treat the trend as a guide. How we use the data. JobPayFacts isn't affiliated with BLS.