Customer Service Representatives pay in Richmond
$44,520avg. a year
$21.40 an hour · 10,960 employed
Customer Service Representatives in the Richmond, VA metro area earn an average of $44,520 a year. That is about the same as the Virginia average of $44,960. The U.S. average is $46,590.
$42,660Median pay
$21.40Average hourly
-1%vs. Virginia average
10,960Jobs in this metro
Other Virginia metro areas
Average pay for customer service representatives in other Virginia metro areas. Swipe to see all 10.
136,750 jobs
Washington-Arlington-Alexandria, DC-VA-MD-WV
$50,240
$24.15 an hour
21,130 jobs
Charlottesville, VA
$44,860
$21.57 an hour
31,130 jobs
Winchester, VA-WV
$44,680
$21.48 an hour
42,760 jobs
Roanoke, VA
$44,250
$21.28 an hour
5450 jobs
Staunton-Stuarts Draft, VA
$43,850
$21.08 an hour
6660 jobs
Harrisonburg, VA
$43,280
$20.81 an hour
710,960 jobs
Virginia Beach-Chesapeake-Norfolk, VA-NC
$41,590
$19.99 an hour
81,220 jobs
Lynchburg, VA
$40,710
$19.57 an hour
9640 jobs
Blacksburg-Christiansburg-Radford, VA
$40,150
$19.30 an hour
102,130 jobs
Kingsport-Bristol, TN-VA
$39,280
$18.89 an hour
Why people trust JobPayFacts
Official government dataEvery number comes from the U.S. Bureau of Labor Statistics wage survey of employers, not self-reported salaries.
Every state and city830 jobs across all 50 states, D.C. and 199 large metro areas.
Updated every yearNew figures each spring when BLS releases them. This site uses May 2025 data.
How Richmond compares
Pay range: metro vs. state vs. U.S.
Annual wage percentiles, May 2025
This metroVirginiaU.S.
Virginia metro areas
Average pay, May 2025 · this metro highlighted
Related jobs in Richmond
| Job | Avg. pay in this metro |
|---|---|
| Receptionists and Information Clerks | $36,750 |
| Hotel, Motel, and Resort Desk Clerks | $32,510 |
| Court, Municipal, and License Clerks | $46,500 |
| Loan Interviewers and Clerks | $54,870 |
| Eligibility Interviewers, Government Programs | $56,040 |
| Interviewers, Except Eligibility and Loan | $49,870 |
Questions and answers
How much do customer service representatives make in Richmond?
The average is $44,520 a year, and the median is $42,660. About 10,960 people work in this job in the metro area.
Is that more than the Virginia average?
That is about the same as the Virginia average of $44,960.
Is this job common in Richmond?
It makes up 16.6 of every 1,000 jobs in the metro area, 0.99 times the national share.
Sources and notes. U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025, occupation code 43-4051. Metro area: Richmond, VA metropolitan statistical area (BLS area code 40060). Wages are gross pay before taxes and don't include overtime premiums, tips, bonuses or benefits; self-employed workers aren't included. How we use the data. JobPayFacts isn't affiliated with BLS.